Account Manager - Business Insurance

at  Marsh Mclennan Companies Inc

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent required
• Minimum of 2-4 years of experience required
• P&C License required
• Industry certification preferred and required for advancement

SKILLS & ABILITIES:

• Excellent communication skills, including listening, speaking and writing
• Computer literacy for correspondence, data entry, e-mail, Internet, Carrier websites, spreadsheets and accessing data from company systems; Proficient in Microsoft Office 2010 (Outlook, Word and Excel)
• Flexibility and creativity for developing innovative and customized business solutions
• Exceptional relationship development skills and interpersonal skills; Strong analytical and problem solving skills
• Must have transportation to travel between offices, to event locations and other required destinations and must maintain a valid driver’s license; must be able to provide his/her own vehicle and will be reimbursed for mileage

WHO YOU ARE IS WHO WE ARE

MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.

• Maintains consistent and continuous communication with assigned clients to provide needed information, creative solutions, and resolution of issues for clients
• Manages clients’ day to day service needs by working with team members to ensure requests are met
• Understands carriers’ rating processes and performs contract review of coverage terms
• Requests renewal information and updates applications and market accounts
• Proactively analyzes each account to ensure comprehensive coverage is provided
• Prepares comparisons for recommended coverage, facilitates opportunities for account rounding, and negotiates renewal terms
• Invoices endorsements and policies, allocates premiums and manages audit and accounting adjustments
• Works directly with Producers, Underwriters, Clients, Service Team and other departments to maintain current information in the agency management system
• Initiates periodic visits to clients to ensure high levels of client satisfaction and to provide additional coverage options and/or account rounding opportunities
• Ensures accuracy, proper handling and appropriate distribution of binders, policies, endorsements and other requests from clients
• Coordinates services with Loss Control provider
• Participates and assists with policyholders’ claim filings
• Participates in continuing education to maintain P&C license, stay current regulations and enhance insurance knowledge