Account Manager

at  Centurion

• Discounts with hundreds of retailers at over 9,000 locations across Australia
• Exciting projects and the chance to make a real impact in Transport industry
• Deliver results for Australia’s largest independently owned Transport Company

THE OPPORTUNITY

Are you ready to elevate your career and make an impact? We’re seeking a passionate Account Manager to join our innovative team! As a key player, you’ll have the chance to dive into exciting projects, collaborate with a dynamic group of professionals, and make a real difference.

SKILLS & EXPERIENCE

• Tertiary qualification in Commerce, Business and/ or logistics or extensive industry experience
• Professional composure with outstanding customer service
• Ability to multi-task and problem solve with a structured approach
• Ability to influence decisions and negotiate
• Understanding of data analytics and presentation of statistics
• Dangerous Goods background highly advantageous
• Strong leadership, mentoring and management skills
• Ability to travel when required

• Plan, develop and maintain strong relationships with customers
• Work directly with customers to build tactical solutions
• Manage the communication flow of the customer’s needs and contractual requirements to ensure all KPI’s and other requirements are understood and met
• Ensure customer satisfaction and enhance visibility of operational performance
• Work closely with internal and external stakeholders to build solutions supporting revenue growth, value creation and share of wallet across provision of logistics services
• Prepare and present periodic reports including agreed KPIs, commercial data and other agreed reporting metrics in a professional and accurate manner
• Participate in site based and online meetings and other activities relative to assigned portfolio
• Communicate significant trends, rate changes and operational methodologies to internal and external stakeholders
• Reduce customer churn by connecting internal teams to collaborate on solutions to improve overall service delivery
• Promote an environment of trust and respect within the team