Account Manager - Comcast Business

at  Comcast Corporation

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

JOB SUMMARY

Comcast Business Global UK is looking for an Account Manager for its strategic accounts. You will manage the retention and expansion of Comcast Business Global UK’s existing account base through building and maintaining strategic relationships with key stakeholders and users through proactive outreach, quality business reviews, and strategic advising by aligning the relevant Comcast Business Global UK resources with the customers’ needs and initiatives. You will also drive strong Net Promoter Scores, increased cross sell and up sell, as well as optimal renewals at time of term expiration through proactive management and care of assigned book of business.

REQUIRED SKILLS, EXPERIENCE, ABILITIES, AND KNOWLEDGE

• More than (5) years enterprise account management experience selling £10K+ MRR deals.
• Proven track record of managing a large or strategic base of accounts.
• Proficient in using a sales CRM, MS Office (Word, Excel, PowerPoint), GoogleSuite, SalesForce, sales processes and basic reporting.
• Strong attention to detail and ability to create exceptional customer support and internal/external working relationships.
• Excellent verbal and written communication skills since you will create technical presentations and learn from partner or client discussions to advance the sales process.
• Exercises judgement within defined procedures and practices to determine appropriate action.
• Strong strategic and tactical planning skills.
• Energetic, personable and responsive.
• Willingness to learn technology and be able to educate our customers.
• Independent self-starter with the ability to work independently and as a team member.
• Ability to influence stakeholders through relationship building and presentations.
• Demonstrated ability to prioritize, balance, and self-manage multiple simultaneous projects and activities.
• Demonstrated performance in prior roles with outstanding execution, problem solving skills, resourcefulness, and creativity.
• Experience with partnership in the indirect channel is an advantage but not a strict requirement.

EDUCATION

Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

RELEVANT WORK EXPERIENCE

5-7 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details

• Act as the primary point of contact for assigned strategic accounts with existing customers billing greater than £10K MRR and coordinate internal teams to service customer need.
• Meet all assigned sales revenue and base growth targets, while developing the upselling and cross selling the pipeline in your territory.
• Utilize direct and channel networks to increase footprint within the install base.
• Prepare, present, coordinate, and lead Quality Business Reviews with customers to ensure they maximize their investment and relationship with Comcast Business Global UK.
• Proactively outreach to existing customers and ensure customers are educated on Comcast Business Global UK’s entire value proposition across different products and services. Develop and maintain detailed account plans including relationship maps.
• Work with Sales Engineers and lead technical discovery and design; pricing, Contract Admin, Sales Leadership and Finance to create and gain approval on sales quotes and proposals.
• Coordination with support, implementation, accounting for customer inquiries and issues.
• Be amenable to travel overnight up to 10%.