Account Manager / Digital Marketing Sales

at  RateMyAgent

ABOUT RATE MY AGENT

Founded in 2014, RateMyAgent is Australia and New Zealand’s number 1 real estate ratings and review platform. We also operate in the US market and have seen rapid growth and usage of the platform with exciting plans in the pipeline.
RateMyAgent has nearly 90 employees globally with our head office being in Cremorne, Melbourne with a number of remote employees based across AU, NZ and US. We listed on the ASX in 2018 ‘RMY’.
We have an innovative tech culture, tonnes of energy and a focus to deliver amazing outcomes. Our culture means that teams can enjoy ownership of their products and the autonomy to innovate; backed by our belief in cross-functional collaboration, experimentation and learning.
So, if you want to contribute to an environment where your work has an imminent impact on results and you don’t have to work through all the red tape, then this could be the place for you.

REQUIRED EXPERIENCE

• Proven experience of Digital Advertising and Marketing sales (or the Real Estate industry)
• Proven experience and a passion for account management & new business sales
• Ability to structure your time correctly between retention and new business
• Excellent written and verbal communication skills, especially over the phone
• Strong problem-solving and analytical skills
• Solid understanding of computer systems, and browser-based software
• CRM experience (Hubspot an advantage)
• Team player with a strong work ethic who is prepared and willing to learn

ABOUT THE ROLE

This is a unique role with a mix of Account Management for existing clients as well as new business development to build your portfolio. With responsibility for a portfolio of clients, you will manage the digital marketing campaigns for a variety of real estate agents across Australia and New Zealand.
You will be actively involved in the creative design of these campaigns (working closely with our in-house creative designer) and will liaise directly with your agent in relation to the campaign. This will include providing reporting on a monthly basis on the success of the campaign.
All new business development will be selling into warm clients - so these are clients who are already RateMyAgent customers whom you will be calling to offer the value added services of our Promoter product suite.

KEY RESPONSIBILITIES

• Operating as the lead point of contact for any and all matters specific to your accounts
• Selling Facebook, Google and Instagram marketing to Real Estate Agents
• Retaining existing customer base and then upselling to promote growth
• Educating our customers on how to get the most out of our online digital marketing products and train on how to boost their online presence
• Participate in meetings and provide feedback on trends
• Learn about new functionality as it is released to provide the best opportunity for upselling
• Manually add assets in our state of the art digital marketing platform