Allianz Trade for Multinationals (AZTMNC) is looking for an Account Manager to join our Commercial team. This position is based in Singapore.

KNOWLEDGE / EXPERIENCES / COMPETENCIES REQUIRED

• Advanced ability to manage and co-ordinate large global / remote teams to achieve objectives
• Advanced knowledge of the credit insurance industry, products and regulations
• Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service
• Advanced ability to work to strategy guidelines to successfully achieve portfolio renewal
• Advanced ability to up and cross sell products during customer interactions to achieve growth targets
• Competent ability to build extensive networks with close contacts to market players and opinion leaders
• Competent knowledge of claims methodologies and the impact of policy conditions
• Expert ability to negotiate with customers in order to achieve results
• Advanced ability to communicate well via all mediums (eg. email, phone) and at all levels of an organisation within a multicultural setting
• Competent ability to operate in a matrix structure
• Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems
• Advanced knowledge of written and spoken English
  

  LI-MS1

Singapore

Singapore

Allianz Trade for Multinationals (AZ Trade for MNC) is an Allianz Trade division serving Multinational clients, i.e. top-tier clients with contracts covering different geographies worldwide. AZ Trade for MNC offers these major clients a range of solutions including the creation of worldwide so-called “programs” gathering policies for all countries covered around the world.
Job Level:
Professional
Location:
Singapore, SG, 18961
Area of Expertise:
Sales & Distribution
Unit:
Allianz Trade
Employing Entity:
Euler Hermes Singapore Services Pte Ltd.
Job Type:
Full-Time
Remote Job:
Hybrid working
Employment Type:
Permanent
ID:
44434
Position Cluster:
Non-Executiv

ROLE:

The Account Manager position within Allianz Trade for Multinationals (AZTMNC) is a hybrid role.
As a Program Manager, you are responsible for the overall strategic steering and coordination of World Programs, as well as customer relationship management for the Program.
And as a Managing Insurer, you manage the relationship and commercial activity for a portfolio of clients where another Multinationals team provides the strategic lead. You report to the Regional Account Director.

MAIN TASKS:

As an Account Manager, your missions are :

• To reach targets of portfolio growth and quality

As Program Manager:

• Ensure proper implementation of programs by taking an active role and ownership in the Business Implementation Committee (BIC) and co-ordination of World Agency teams both domestically and overseas.

• Secure Renewal by delivering the correct balance of customer need with AZTMNC business targets and metrics, identify cross- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal, according to Cuw authority rules and guidelines (contribute to BUC)

• Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of client needs.

• Review and analyze and implement transfers requests from AZT BUs to AZT MNC

As Managing Insurer

• Responsible for implementing and issuing the policy at local level

• Train and assist local client during the policy life cycle, render service for the local customer or broker within the execution framework of the MA

  • Report to Program Account Director on performance of managed policies, in terms of risk acceptance and LR, and raising of mid- term amendment requests

• To take personal responsibility for the implementation of group-wide quality of service standards

• Service customers based on guidelines of Operational Manual
• Comply with account management standards in regards to MNC processes, business rules and systems.
• Interact and coordinate closely with other core functions (i.e., Risk, Claims, PA) in order to propose a broad customer centric service, as well as other MNC Account Management teams and MNC Central Team

As Program Manager

• Apply MNC commercial underwriting standards to ensure profitability and quality of customer portfolio
• Be the main contact person with the Broker and client program management teams

As Managing Insurer

• Interact with broker and client as directed by Program Manager