Account Manager - Fully Remote - Latin America

at  Atlas Assistants

Atlas Assistants is a progressive company that provides support to entrepreneurs and their teams, enabling them to focus on their core business responsibilities and personal passions. Our goal is to optimize all aspects of an entrepreneur’s life, from mundane tasks like email management, and calendar scheduling, to streamlining business processes. Our vision is to save ONE MILLION hours of work, paving the way for increased productivity and work-life balance for our clients.
We value learning, growth, and the development of world-class assistants, providing a dynamic environment where you’ll encounter varied aspects of different industries.

ABOUT THE ROLE

We’re on the hunt for a super organized and proactive go-getter to become an integral part of our team as an Account Manager / Client Onboarding Coordinator.
Your mission? To guarantee our clients and their Executive Assistants kick off their journey with us on the right foot. As their first port of call, you’ll be the cornerstone in building solid, fruitful relationships, laying the groundwork for a successful and collaborative partnership.
Your role is key in making sure our clients feel understood and supported, by meticulously documenting their preferences and processes and empowering their Executive Assistants with the knowledge and support they need to thrive.

WHAT YOU’LL DO:

• Onboarding: Craft and maintain detailed records of client preferences for their Inbox, Calendar, and essential company workflows. Keep our SOPs sharp to ensure a seamless and high-quality onboarding adventure.
• Client Management: Be the primary beacon for our clients, offering regular updates, addressing queries with professionalism, and maintaining that all-important connection.
• Communication Champion: Lead crucial onboarding calls, like Ideal Week Planning and Assistant Onboarding Plans, always aiming to fully grasp and meet client expectations.
• Efficiency Expert: Dive into clients’ calendars to pinpoint efficiency gains, conduct time audits, and help prioritize to keep them on their A-game.
• EA Mentor: Guide the client’s Executive Assistant through comprehensive training, ensuring a smooth workflow and providing ongoing support.