Account Manager

at  Giftify

The Account Manager will be crucial in nurturing and maintaining strong client relationships, ensuring success, and fostering long-term loyalty. This individual will act as the main point of contact for clients, understanding their needs, addressing their concerns, and assisting them in utilising our products and services to achieve their goals. This role is diverse and requires a keen attention to detail, practical problem-solving skills, and the ability to work with various personality types.

• Fully understand the services contracted for each client; exercise best efforts to sustain the highest possible level of client satisfaction; prepare customised reports for management and clients on a per-request basis.
• Pitch new products and services (upselling)
• Serve as the day-to-day contact for assigned clients, building trust and rapport whilst identifying areas of opportunity to pass to the Business Development Team.
• Be a customer advocate by capturing their feedback and reporting it to the product department and any other relevant department.
• Review client journeys and use a consultative approach to help clients overcome issues and achieve good sales.
• Work closely with the business development, legal, product, finance, implementation, and marketing teams.
• Organise regular meetings/calls and share performance reports
• Travel across Europe for client visits and commercial fairs