Account Manager Hey!/Orange

at  Orange

Account Manager Hey!
Orange Belgium is looking for an experienced & motivated collaborator to be the main point of contact for retail shops & independent partners (on salesman and local management level). Your job is to make sure Orange/Voo/Hey become & remain “top of mind operator” brands at local management and sales team level. You are accountable for the achievement of the sales & customer satisfaction objectives and financial due status for a number of Point of Sales and/or independent Partners within the Open Channel.

Key responsibility areas:

• You can build a strong relationship: Main point of contact @ shop and partner level. You build and strengthen the relationships to achieve short -medium & long-term partnerships.
• You communicate, follow up and take actions to achieve sales and customer satisfaction objectives in his/her area/region.
• You identify blocking issues at local/indep partner level for achieving objectives and take necessary actions independently but in accordance with Orange guidelines and processes
• You motivate, coach and develop the local sales & management teams through adapted coaching, training and visit programs.
• You are responsible for the sell in & sell out of the Orange/VOO /Hey products at local & partner level. (incl. goods payment where relevant)
• You develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
• You organize regular meetings with local management & local sales teams in order to analyse sales, blocking issues and define action plans leading to the realization of Quantitative and Qualitative objectives.
• 80% of your time is devoted to field visits and partner development. During visits, it is important to fill out a visit report to formalize the content of the visit and will be taken up with the partner as an aid for the next visit.

Your profile:

• Good knowledge of shop management aspects
• knowledge of Orange/VOO/Hey products, services and promotions
• Coaching techniques
• Knowledge of sales and service methods
• You have the account management skills
• You have proven people management skills
• You communicate clearly
• You are able to build strong relations
• You are able to Adapt on a personal level
• You speak fluently Dutch, French and English

Please refer the Job description for details