Account Manager

at  LiveScore Group

SKILLS, KNOWLEDGE AND EXPERIENCE

• Previous experience within client facing/relationship building roles
• Pride in providing top level service
• Ability to communicate (verbal, telephone and written)
• Capable of having difficult conversations
• Proven negotiation skills
• Organisational & planning skills
• The ability to build positive internal relationships
• Adaptability in picking up new internal systems and processes
• Service and Marketing minded
• Enthusiastic, Self-Motivated and a thirst to learn

THE ROLE

As we develop this exciting new opportunity in the market, we crucially need an Account Manager to offer an unrivalled service to our most important customers on Virgin Bet and LiveScore Bet. You will live and breathe all things sport and have a keen interest in our industry. You will use your expert knowledge and passion to help create unique relationships and educate customers.
Due to the nature of the sporting calendar, your role will involve working late nights and weekends dependent on your client’s needs. This will be more than just a job; it will be a career that supports your everyday lifestyle and gives you the platform to share and work on something you love.
Sitting within the Player Engagement team, you will be responsible for building and retaining key relationships with our managed base, ensuring they are receiving the best service in the industry.
This role involves one to one communication and requires an innate skill to harness and nurture various personalities. Alongside your ability to build relationships, it is of paramount importance that you are an expert in social responsibility and compliance, to ensure that we are always fully supporting the customer.
LiveScore Group is home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today. We are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved. We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.
We use our platform for positive social change and work to build a company our employees are proud to work for. We have a long-term commitment to diversity and inclusion. Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.
We know a job description can often deter an applicant who does not believe they match 100% of our requirements. If you are interested in this position and have relevant experience, then we would still love to hear from you.

KEY RESPONSIBILITIES

• Responsible for up to 100 Managed customers, you will need to build a strong rapport with each client, ensuring a consistent and excellent understanding of their needs has been established
• Develop and grow your Managed list with regular correspondence and leveraging our contact channels
• Taking ownership of queries and specific requests escalated by your Managed clients, ensuring there is an effective and timely resolution or negotiation
• Ensuring operations and personal license commitments are carried out in accordance with legislative regulations such as, Responsible Gaming, Anti-Money Laundering and Data Protection
• Working closely with various departments across the business, including CRM, Design, Insights and Product Operations
• Ensuring we are analysing future client development and opportunities
• Delivering a bespoke service to our Managed clients. You will arrange regular face to face meetings with your prospective clients, as well as proposing Gifting & Event ideas to ensure you are offering a personalised approach for your client portfolio
• Working closely with the CRM Executives to provide valuable insight from the client and help shape future bespoke promotional activity, content and offers
• Energetically co-hosting various sporting events throughout the calendar year
• Treating your Account Managed clients with respect, integrity, and honesty always
• Working during key sporting events (weekends/late nights) as required, ensuring that there is the necessary resource to support our customers