Account Manager Meetings & Groups Poland (all gender)

at  HRS GmbH

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.
ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers’ expectations.
TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.
In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.
Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.
HRS’s exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.
Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

POSITION

We are looking for a Warsaw based Account Manager M&G (m/f/d) who will be responsible for supporting event planners and meeting & group bookers in sourcing, booking, planning and paying for their meeting and group projects. Elevate the booking experience and drive customer satisfaction towards bookers and planners. The placeholder will act as an industry expert in consulting the bookers as well as supporting them to self-service using HRS technology. Fluency in Polish and English is required for the role. The position is reporting directly to the Director of Enterprise Sales Eastern Europe.

Tasks

• Review meeting and group requests
• Support event planners and bookers by phone or email in sourcing, planning, booking and paying for groups, meetings and events making use of HRS technology
• Providing excellent advice with regards to their meeting & groups requirements
• Ensure outstanding booking experiences for planners and bookers
• Negotiate rates and conditions with hotels to exceed the customer expectations and present best competitive offers
• Achieve appropriate benchmarking metrics as per client or company requirement
• May participate in program re-negotiations or cancellation negotiations, as required
• Ability to build customer relationships through mutual trust, respect and understanding also in order to proactively identify further business opportunities for HRS Meetings, Groups and Event Service
• Drive event planners to raise the online adoption and self-service use of the meeting & groups service, educating and supporting their change management process

Requirements

• First experience in the meeting & groups, conferences and/or booking departments within the hospitality or event industry
• Must have worked in a client facing role before
• Excellent communication and negotiation skills in both ways: Understanding the “pain and gain” of the customer and presenting the best possible solutions
• Ability to communicate effectively and professionally with all levels of management and clients and to maintain lasting relations
• Willingness to learn and quickly take ownership of assigned tasks & customers
• You enjoy high-performance and fast-changing environments
• You possess a high degree of self-motivation, pro-activeness, forward-thinking and assertiveness
• Fluency (written and spoken) in Polish and English
• Empathy, authenticity, integrity, commitment, resilience, respect and tact in dealing with employees, business partners and other stakeholders

Benefits
The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual bonus

• Review meeting and group requests
• Support event planners and bookers by phone or email in sourcing, planning, booking and paying for groups, meetings and events making use of HRS technology
• Providing excellent advice with regards to their meeting & groups requirements
• Ensure outstanding booking experiences for planners and bookers
• Negotiate rates and conditions with hotels to exceed the customer expectations and present best competitive offers
• Achieve appropriate benchmarking metrics as per client or company requirement
• May participate in program re-negotiations or cancellation negotiations, as required
• Ability to build customer relationships through mutual trust, respect and understanding also in order to proactively identify further business opportunities for HRS Meetings, Groups and Event Service
• Drive event planners to raise the online adoption and self-service use of the meeting & groups service, educating and supporting their change management proces