Account Manager - Metals & Mining

at  WOOD MACKENZIE ASIA PACIFIC PTE LTD

In the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight.
Wood Mackenzie is the leading global provider of data and analytics solutions for the renewables, energy and natural resources sectors.
Wood Mackenzie’s services include data, analytics, insight, events and consultancy. A trusted partner for over 50 years, Wood Mackenzie’s team has over 2,300 experts across more than 30 global locations who cover the entire supply chain.

WOOD MACKENZIE VALUES

• Inclusive – we succeed together
• Trusting – we choose to trust each other
• Customer committed – we put customers at the heart of our decisions
• Future Focused – we accelerate change
• Curious – we turn knowledge into action
  Wood Mackenzie is looking for an enthusiastic, tenacious and ambitious Account Manager to take responsibility for developing our strategic client relationships in Singapore and other parts of South East Asia and delivering commercial success. It is an exciting time to join WoodMac as a Account Manager – as we develop our next generation, data analysis & visualization platform, utilized by our corporate customers to drive billion-dollar decisions. Our Account Managers will play a pivotal role in supporting the growth of this new platform and delivering organisational success.
  An accomplished Senior Account Manager at Wood Mackenzie gains a deep understanding of our clients, their needs and ensures they extract highest value from Wood Mackenzie’s research. If this sounds like you, if you have experience selling complex data products and thrive on the challenges and satisfaction of winning, and if you want to work for a company that has a significant and growing impact in the world, we want to hear from you!

ABOUT THE ROLE

The Account Management team is a key driver for sales execution and performance across existing and new accounts. You will be instrumental for the achievement of sales targets as well as the effective use of resources to achieve targets. Your client portfolio will include a diverse set of customers in key Wood Mackenzie markets. This is your opportunity to truly partner with the firm’s critical clients.
Your role will focus on retaining clients through a variety of mechanisms, including face-to-face meetings, phone conversations and utilising web-based solutions. You will excel at recognising up-sell and cross-sell opportunities within these accounts from both a research and consulting perspective and partner with the wider regional portfolio teams to realise these opportunities.

MAIN RESPONSIBILITIES

• Develop a comprehensive portfolio plan considering macro & micro economic factors that could impact the customer buying cycle
• Pro-actively manage and maximise the commercial growth of the portfolio to aligned with regional priorities
• Successfully identify customers amongst the portfolio that present the best opportunity for growth through cross-sell and up-sell
• Represents Wood Mackenzie at conferences and professional organizations to expand brand recognition and promote business development activities
• Effective client engagement and understanding of critical client business growth potential and how the Wood Mackenzie suite of products supports the client’s growth
• Present continuous feedback to the business of how to improve our service to customers inside of assigned portfolio as well as gathering relevant competitive intelligence
• Support new product and service development launches
• Be the voice of the customer to internal stakeholders and the voice of Wood Mackenzie to the customer
• Effective partnering with the broader organization to include marketing, training, client services, research and consulting.
• Effectively manage the business pipeline to ensure accurate salesforce forecasting
• Coach and mentor the team and support them to achieve objectives

ABOUT YOU AND HOW YOU CAN EXCEL IN THE ROLE

You will:

• Have significant experience in client facing or Account Management role
• Have an extensive commercial track record in developing clients and establishing a trusted advisor relationship
• Be a self-motivated and energetic individual, a successful negotiator and results-oriented
• Demonstrate outstanding judgment in resource utilisation and optimisation
• Be passionate about growing the business and have a genuine interest in developing and growing themselves
• Have an intellectual curiosity about how data and analysis, solves critical business issues
• Show effective organizational and planning skills with the ability to manage own workload effectively
• Previous experience with CRM systems such as Salesforce would be an advantage.