Account Manager

at  New Front Insurance

This position is responsible for assisting Newfront employee benefits small group clients on a day-to-day basis by servicing them with the optimal combination of employee benefit programs, communication, and service administration to help them achieve their business goals. Your exceptional communication skills help you connect with clients by email and phone - quickly establishing trust and rapport.
FROM THE TEAM: Our team is looking for someone who is driven, enjoys a fast-paced environment, can think quickly on their toes, likes to take initiative to gets things done and be a critical thinker to help improve processes. Exciting aspects of the role include client variety you’ll be working and interacting with, the opportunity to grow, develop and innovate. As a Client Manager for Advanced Professionals, the Wholesale Division of Newfront, and one of the most visible roles at the company, each day will bring new and unique opportunities to serve small group clients and improve their customer experience. If you have a “can do” attitude and like to find solutions and streamline processes, this is the role for you!

EDUCATION AND EXPERIENCE:

• Minimum of 3-5 years of work experience.
• Benefits experience required.
• Independently manage accounts and support complex accounts with guidance from client lead.
• Strong understanding of industry knowledge and the ability to analyze data.

WHAT YOU’LL BE DOING:

• Serve as the primary contact for Advanced Professional Managed Services clients and their supported books of business.
• Manage client project plans and leading client calls for small groups.
• Assist with client meeting deliverables and actively participate in the meetings.
• Supporting operational relationships with carriers, third-party administrators, and other stakeholders.
• Manage the annual client calendar including renewal and marketing processes for small group clients.
• Assist in managing wholesale account and retail account client renewal cycles.
• Conduct small group client open enrollment meetings.
• Manage escalated and complex small group client issues with minimal guidance.
• Manage product and carrier implementations.
• Coordinate the management of client technology solutions alongside the EB Technology team and have basic knowledge of systems.
• Review and contribute to small group client communications.
• Responsible for staying abreast of latest compliance and benefit trends.
• Conduct final review to ensure accuracy of compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.).
• Review and oversee outsourced tasks before distribution to the client.
• Build relationships with small group (2-100 lives) clients and carrier partners.
• Assisting the team as needed, especially during the renewal seasons.
• Other tasks, duties or special projects as assigned.

AT NEWFRONT, WE ARE COMMITTED TO HIRING DIVERSE TALENT AND SUPPORTING AN INCLUSIVE WORKPLACE ENVIRONMENT. IF YOU ARE EXCITED ABOUT A ROLE AT NEWFRONT BUT FEEL YOU’RE MISSING A FEW OF THE QUALIFICATIONS, WE STILL ENCOURAGE YOU TO APPLY AND TELL US ABOUT YOURSELF. YOU MAY JUST BE THE NEXT NEWFRONT TEAM MEMBER THAT WE ARE LOOKING FOR!

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
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