Account Manager - Ottawa, ON

at  Virtual Inc

Summary: inmotion is a dynamic and innovative marketing agency dedicated to crafting compelling and impactful visual narratives for our clients. We specialize in delivering creative solutions that resonate with target audiences across various industries. We are seeking a talented and experienced Account Manager to join our team.
In this role, you will be responsible for managing client relationships, overseeing project timelines and budgets, and ensuring the successful execution of creative projects from conception to completion. The ideal candidate will have a strong background in project management, excellent communication skills, and a passion for delivering exceptional client service.

• Serve as the main point of contact for clients, maintaining strong relationships and providing exceptional customer service throughout the project lifecycle.
• Collaborate with clients to understand their objectives, requirements, and expectations, and translate them into actionable project plans.
• Develop and manage project timelines, budgets, and resource allocations to ensure projects are delivered on time, within scope, and within budget.
• Coordinate with internal teams, including creative, design, and development, to ensure project deliverables meet client expectations and quality standards.
• Communicate project updates, milestones, and potential risks to clients and internal stakeholders in a clear and timely manner.
• Proactively identify opportunities for process improvement and optimization to streamline project workflows and enhance efficiency.
• Track project progress, monitor key performance indicators (KPIs), and generate regular reports to evaluate project performance and client satisfaction.
• Conduct post-project evaluations to gather feedback, identify lessons learned, and implement improvements for future projects.