Account Manager - Remote Germany

at  EventMobi

** EventMobi is a remote-first company. This is a remote position open to all candidates in Europe, who can fluently speak both German and English.
Are you ready to take your Sales career to the next level? Do bigger deals, negotiate more strategic contracts? As an integral part of an all-star Sales team in Europe, the AM is the primary owner of our existing client business.
Working closely with the Event Success team (“Customer Success”), you will be responsible for proactively engaging with each of your assigned customers every month - regularly providing product demos, educating them on new services, gathering feedback & ensuring their overall event success in order to drive account growth and retention YoY.
Your mission? Land & expand. Find ways to grow our footprint by being the trusted advisor to hundreds of our top customers.

REMOTE WORKSPACE REQUIREMENTS

• You have a safe, comfortable, and ergonomic workspace and working environment - a private and quiet workspace is vital for doing your best work as being on camera is a must for client calls
• You have a reliable WiFi internet connection: minimum 30Mbps up/down and the ability to wire directly to your router.
• VoIP accessibility

ABOUT EVENTMOBI

We’re focused on building the most comprehensive & extensible event management platform to help planners create incredible event experiences. We believe that live events bring people together to enable change, and we can have a huge impact on enabling success for events and their attendees. We’ve already changed how 10,000+ events in 70+ countries use technology at their events, and we’re looking forward to influencing hundreds of thousands of future events.

If you are interested in seeing EventMobi in action, check out some of the videos below:

• The Experience Manager Platform
• The EventMobi Mobile Event App
• 30mins Product Tour
• “The Nature of Events” - a fun video showcasing the EventMobi Team
• Top brands and organizations from around the world have used EventMobi’s event app technology to create incredible event experiences - hear directly from our customers.

EventMobi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
** No agencies and no recruiters, please

• Manage a pipeline of existing customer business to drive customer retention & growth and achieve Net Revenue Retention & Account Retention Targets
• Build long-term relationships with 150+ accounts by conducting regular account-level debriefs, product demos & check-in calls
• Prospect for growth opportunities within your existing client base through referral and other networking initiatives
• Follow the AM Daily Dashboard workflow provided in the CRM to ensure prioritized regularly scheduled touchpoints with your accounts
• Maintain a clean and up to date pipeline forecast to be reviewed weekly with your manager
• Effectively communicate and collaborate with the Customer Success & Support teams to ensure client satisfaction
• Actively participate and contribute to team meetings, Slack discussions & 1:1s
• Leverage a mix of communication methods (phone, meeting, in mails, emails) to proactively engage and grow your accounts