Account Manager RWCS

at  Stericycle

ABOUT US:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

EDUCATION:

Undergraduate degree in Commerce and/or Business Studies preferred.

EXPERIENCE (EMEAA):

Ability to demonstrate the use of good sales skills especially but not limited to – listening, questioning, summarising, providing, negotiating, closing and handling customers concerns.
Understanding of different sales channels within the wider market environment.
Broad business acumen with strong analytical, decision making, and problem-solving skills.
Demonstrable track record of private / public sector customer account management of either blue chip commercial or NHS clients.
Driving sales growth on a national accounts level.
Demonstrates the ability to work in a matrix environment working closely with Sales colleagues in internal, regional and strategic teams as well as operations, marketing, sales operations, finance, bid team and safety and compliance to achieve the business’s goals.
Skilled in building and leveraging relationships over the phone/face to face.
Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills.
Able to understand Sales related IT systems (Salesforce.com) and use them effectively to manage pipelines and sales activity.
Strong organisational / planning skills with ability to multi-task and meet demanding deadlines effectively under pressure without supervision.

The Account Manager will be responsible for both new business acquisition and existing customer account management.
Overall responsibilities will include the management, growth and contract performance of an existing portfolio of relationships within the UK RWCS medical waste business. The role will lead on key renegotiations and will oversee contractual matters associated to the allocated portfolio, including customers such as commercial laboratories, pharmacies, R&T, local authorities, higher education, private hospitals, hygiene, veterinary and care homes.
The Account Manager will successfully deliver on commercial revenue KPI targets for both retention and growth alongside ensuring that business profitability thresholds and overall objectives are achieved. This will include pipeline development, securing new business, price increases, upsell and cross sell activities. New customer growth will be maximised by identifying new business customer prospects by providing clinical waste solutions to boost top-line revenue growth and customer acquisition levels.