Account Manager - San Juan

at  Bookingcom

At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people are how we do it. There’s a whole planet of possibilities out there, and we bring it all together, in one place. Booking.com BV, the company behind Booking.com™, is seeking a full-time Account Manager, for our amazing office in San Juan, Puerto Rico.
Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building strong relationships over the phone and in person? Can you help Booking.com’s partners grow their business by providing them with analysis, growth opportunities and new products and services? If your answer is “yes”, you might have the determination to be the next Account Manager to join our outstanding Partner Services team in our San Juan, Puerto Rico, office!

• Pro-active communication with partners in the region by telephone, in-person and by internal messaging to assist with the creation of Booking.com’s business
• Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed
• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level
• Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners
• Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize
• Identify new potential partners and connect for further follow up
• Responsible for taking Customer Service escalations which relate to their portfolio and solving these in the most efficient manner for the business, partner and customer
• Support the organization of events, such as workshops and webinars, for partners. Also encouraged to attend and participate in the partner events for their portfolio
• Up to 50-60% business travel availability