Account Manager

at  SchemeServe

ACCOUNT MANAGER

Based: Fully remote within the UK
Salary: Up to £30k base, plus commission (£50k OTE)
Eligibility: You must be based in, and eligible to work in the UK
Type: Full-time, Permanent
Are you looking for your next account management role in the insurance industry? If so, we’d like to hear from you.
As an Account Manager at SchemeServe you’ll be reaching out to our clients on a regular basis. That probably means having 5 good calls each day and in-person meetings once or twice a week. Your primary responsibility is to build and maintain strong, long-lasting client relationships, which results in our clients renewing long-term contracts with us.

SKILLS AND EXPERIENCE REQUIRED:

We’re not specifically looking for someone with insurance industry experience, but rather someone with the skills and hunger to succeed. There are a few key requirements….

• Previous experience working in a customer-facing role.
• An excellent communicator.
• Happy to pick up the phone and have a conversation
• Car and full driving licence

• Oversee client account management, including assisting and commencing negotiating long-term renewal contracts to maximize profit.
• Operate as the day-to-day point of contact for any and all matters specific to client accounts.
• Be the principal interface between staff experts and clients and develop a sixth-sense for who needs to talk to whom to retain client happiness / success levels.
• Be the main point of escalation for complaints, clients who are unhappy or ‘lost in the system’, or simply need a more senior member of staff to talk to.
• Organise regular corporate entertainment events and/or find means to get groups of clients together with the COO, SVP, CEO and other team members.
• Continually monitor our portfolio of clients looking for opportunities & indicators of account health and report pro-actively and regularly to the CEO on successes, failures, account health and opportunities.
• Be familiar with our account management software (CRM) and ensure that everyone is using it extensively and bio data and client communications are always stored centrally, in harmony with the efforts of the CRO / head of sales / Chief Commercial Officer and any sales personnel.
• You will also be involved in outward sales campaigns on a case by case basis.