Account Manager / Senior Account Manager

at  TRITON AI PTE LTD

REQUIREMENTS:

• Degree holder with at least 5 years’ relevant account management experience in the semiconductor industry
• Familiarity with semiconductor testing and assembly / OSAT markets
• Experience in handling US or Europe market preferred
• Result-oriented team player with excellent interpersonal and communications (verbal and written) skills
• Proficient in MS Office suites

• Daily Engagement with Customers:
• Engage directly with customers on a daily basis to address tactical business matters such as production planning, logistics, purchasing, finance, and customer service, resolving issues promptly and effectively.
• Forecasting and Data Management:
• Maintain accurate data within forecasting systems, including customer forecasts, volume projections, pricing details, and customer codes.
• Conduct monthly reviews of forecasts to ensure accuracy and provide feedback on forecast commitments to customers.
• Handle upside requests and track die loading, offering support to Customer Services regarding die attainment.
• Manage excess material disposition and tracking, as well as resolving billing issues and maintaining a customer issue log.
• Support Sales Operations:
• Assist sales teams in preparing quotations and promptly updating system pricing.
• Manage customer reporting and inquiries, ensuring timely responses and effective resolution of issues.
• Collaborate with the sales team, including Sales Managers, TPM, and Factory personnel, to address account-specific issues and business activities impacting short to medium-term demand.
• Demand Visibility and Operations Planning:
• Provide accurate demand visibility to support operations planning and execution, encompassing capacity, materials, resources, and revenue.
• Coordinate and prepare materials for Quarterly Customer Business Reviews (QBRs) and participate in QBR sessions as necessary.