Account Manager - Space Weather

at  Met Office

JOB SUMMARY

We’re looking for an exceptional Account Manager to help us make a difference to our planet.
As our Account Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.
Our opportunity is full time, 37 hours per week, but we would also consider applicants wishing to work a minimum of 4 days per week and we will also try our best to consider those intending to work a job share. Our people are at the heart of what we do and we’ll do our best to agree a working pattern that works for everyone.

ESSENTIAL CRITERIA, SKILLS AND EXPERIENCE:

• Proven ability of working collaboratively across internal and external teams or stakeholders with a history of using your networks to get things done through influence and collaboration.
• Successful track record in identifying new business opportunities and developing strategies to pursue them effectively, building relationships to maximise lifetime value.
• Ability to understand a customer or stakeholder’s needs through building effective relationships and fostering collaborative working environments.
• Demonstrable ability to communicate technical and scientific information to a range of technical and non-technical users.
• Have demonstrable experience of influencing and negotiating skills through being able to formulate evidence based persuasive arguments and the ability to encapsulate these in clear concise persuasive written proposals.
• Proven ability to understand and describe users’ needs, gaining insights that can be translated into value propositions and new services, working in conjunction with Product Managers.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

YOUR KEY DUTIES

• Responsible for day-to-day support and responding to queries from customers and stakeholders for the range of services delivered for space weather.
• Supporting the Business Manager and Senior Account Manager in engagement and education of organisations likely to be impacted by space weather.
• Capturing market and customer insight to support Business Lead and Products Team to understand sector vulnerabilities to space weather and to manage product lifecycles, including the identification and development of potential new product or service offerings.
• Ensuring that major space weather event escalation and communications plans are kept up to date, working in coordination with Services.
• Ensuring conformity to engagement and business processes to consistently deliver to customers with appropriately maintained business management information.
• The post holder will be required to travel both nationally and internationally.