Accounts Receivable Administrator (Apprenticeship)

at  Claranet

TEAMS TO COLLABORATE WITH

• Customer Success & Growth – assist with billing queries and figures
• Finance – action billing enquiries and invoicing requests
• Legal, Compliance & Procurement – monthly meetings discussing accounts with a Legal Banner and seeking advice regarding complex issues and legal impact
• Order Processing – Order Approvals, Novations and Data Quality
• Customer and Product PMO – resolve customer queries in respect of delivery discrepancies

POSITION SUMMARY

The Credit Control team manages the Credit Control function of Claranet UK, incorporating all aspects of billing and collection including implementing Claranet UK’s credit policy, cash collection, cash forecasting, query resolution, query resolution and the management of aged debt and risk. Incorporated into the Team are the Accounts Receivable and Billing functions

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work closely with the Credit Control Team and appropriate stakeholders to ensure minimal impact on cash collection.
• Responsible for addressing any customer queries, whilst actively seeking solutions to ensure customer expectations are met by providing clear and concise billing information.
• Ensure that invoicing is accurate and issued in a timely manner.
• Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner and making sure the credit note log is kept up to date.
• Ensure Project Invoice Proposals are checked and issued.
• Manual Invoicing of Azure, AWS, and Google usage billing.
• Issue Hosted Voice and Voice Call Usage Billing.
• Ad hoc Manual invoicing (Not Messina), i.e., SFI charges and eFax.
• Manage and action tasks on the Billing Dashboard.
• Issue Domains billing and responsible for maintaining the renewals spreadsheet.
• Manage the AR Approvals inbox.
• Maximised cash collection.
• Appropriate ledger ageing and debtor days.
• Providing an excellent customer experience throughout the commercial relationship with the customer ensuring a high-level customer engagement and a consistent approach.
• The resolution of customer queries.
• Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner.
• All statements, reminder letters and termination of services letters to be issued in accordance with Claranet UK’s Credit Control procedures.
• Support Auditors requests.
• Providing billing calculations, including final invoicing and issue where appropriate.
• Ensure all bespoke billing reports are issued in a timely manner.
• Assist Accounts Receivable with cash analysis when required.
• Building effective relationships with customers and attend customer calls discussing complex billing requirements or invoice queries.
• Liaise with both internal and external customers promptly
• Undertake additional ad hoc duties as directed by the Credit Manager.

ROLE MISSION

The role of the Accounts Receivable Administrator is to support the Billing Specialist and Credit Control Team ensuring accurate invoicing and bespoke billing reports are delivered on time, to action billing enquiries, invoice and credit requests and update Customer Masterdata. To support the credit controllers to drive effective cash and risk management through Credit Control processes whilst reducing aged debt in line with company targets.