Accounts Receivable Analyst

at  DataDog

We are seeking a highly skilled and experienced Accounts Receivable Analyst to join our Revenue Team. The ideal candidate will have a strong background in accounts receivable, billing, exceptional analytical abilities, and a keen attention to detail. This role will be responsible for responding to billing and collection inquiries from customers via Zendesk ticketing system in a timely and professional manner. Partnering with internal stakeholders such as Customer Success, Revenue and Sales, you will assist in resolving Billing and Collections disputes.
Accounts Receivable Analysts have the opportunity to grow their careers in Finance and continue contributing to Datadog team success.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

• Handle incoming billing inquiries and collectability concerns through Zendesk. Triage accordingly to Revenue, Sales, and Customer Success teams and to drive collections
• Analyze customer payment patterns and aging reports to identify trends and potential issues
• Identify trends or recurring issues and escalate them to the appropriate teams for resolution
• Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner
• Develop and maintain effective relationships with clients to facilitate prompt payment and resolve outstanding balances
• Help customers understand their bills, which vary with usage and plan type
• Assist with external audit, compliance and special projects as necessary