Accounts Receivable Manager

at  Accor Apartments Realty

We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Accor’s integrated hotel ecosystem is among the most diversified in the sector, consisting of luxury, premium, mid-scale and economy hotel experiences, exclusive lifestyle concepts, entertainment venues, clubs, restaurants & bars, private residences, concierge services and co-working spaces. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.
Purpose
The Group Accounts Receivable Manager will oversee Accor Apartments & Realty’s Shared Services Accounts Receivable function which is responsible for accurate & timely invoicing, collection, payment application and reporting within a Central Reservation System. The Group Accounts Receivable Manager will report to the Financial Controller Shared Services and be crucial in leading the Accounts Receivable team as well as reviewing processes for improvement.

Primary Responsibilities

• Manage the Accounts Receivable team’s tasks & workload on a daily basis, which includes a shared inbox, invoicing, adjustments, collection, payment allocation, credit card chargebacks, property payouts & commission payments
• Complete a daily review of payments applied to ensure all payments are posted accurately & reconciled to the bank statement
• Be hands on assisting with Accounts Receivable duties where needed
• Manage & perform follow-up on aged accounts
• Provide training and support to the Accounts Receivable Team
• Produce Accounts Receivable weekly & monthly reports for management
• Run monthly Credit Meetings, ensuring key stakeholders are informed of any collection issues
• Work closely with internal departments to ensure any issues are quickly resolved, ensuring Shared Services service standards are maintained
• Review processes from end to end for improvement
• Monitoring, tracking, and enforcing department policies & procedures. Ensuring all policies & procedures are documented and updated regularly
• Maintain records and assist with data collection for audit purposes
• Set department KPI’s & goals and track completion
• Complete annual Performance Reviews for the Accounts Receivable team
• Perform other duties as requested

Skills and Experience

• Accounts Receivable Management experience of 3+ years in a medium to large organisation
• Experience using a Central Reservation System or working in a Shared Services environment highly regarded
• Experience in leading a team, setting & tracking KPI’s/goals
• Experience implementing process improvement
• Excellent written & verbal communication skills
• Superb time management and high attention to detail
• Skilled with MS Office, intermediate level of Excel skills, comfortable using formula’s and reconciling large volumes of data
• Familiar with contract language and analysis
• Strong customer service experience
• Knowledge of general accounting principles and month end processes

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
To view all current opportunities within Accor Apartments & Realty, visit: https://dayforcehcm.com/CandidatePortal/en-AU/accorpacifi

• Manage the Accounts Receivable team’s tasks & workload on a daily basis, which includes a shared inbox, invoicing, adjustments, collection, payment allocation, credit card chargebacks, property payouts & commission payments
• Complete a daily review of payments applied to ensure all payments are posted accurately & reconciled to the bank statement
• Be hands on assisting with Accounts Receivable duties where needed
• Manage & perform follow-up on aged accounts
• Provide training and support to the Accounts Receivable Team
• Produce Accounts Receivable weekly & monthly reports for management
• Run monthly Credit Meetings, ensuring key stakeholders are informed of any collection issues
• Work closely with internal departments to ensure any issues are quickly resolved, ensuring Shared Services service standards are maintained
• Review processes from end to end for improvement
• Monitoring, tracking, and enforcing department policies & procedures. Ensuring all policies & procedures are documented and updated regularly
• Maintain records and assist with data collection for audit purposes
• Set department KPI’s & goals and track completion
• Complete annual Performance Reviews for the Accounts Receivable team
• Perform other duties as requeste