Accounts Receivable Officer

at  KinCare

Job Description

ABOUT THE ROLE

Are you a motivated and detail-oriented professional with a passion for customer service? We are seeking a part-time Accounts Receivable Officer to join our dedicated team on a 6-month contract. In this role you will manage essential day-to-day accounts receivable tasks, including the allocation of cash received, resolving customer queries, and various administrative duties.

Key responsibilities include:

• Resolve customer queries related to accounts, including invoices, statements of account, and credit notes.
• Reconcile accounts, identify unpaid invoices and duplicate payments, and take action for fast resolution.
• Process customer refunds and credit notes.
• Update and promote direct debit payment methods during customer interactions.
• Conduct collection calls for accounts over 60 days past due and negotiate with customers facing financial hardship.
• Communicate with customers about declined direct debit payments, arrange prompt payment, and assess circumstances to prevent recurrence.
• Support the Banking and Collections Supervisor with additional duties as necessary.

This part-time role (Monday, Wednesday, and Thursday) offers the flexibility to work from home, allowing you to be based anywhere in Australia. To thrive in this position, you’ll need to be self-motivated and comfortable working independently.

IF THIS SOUNDS LIKE THE ROLE AND WORKPLACE FOR YOU, APPLY NOW!

Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination.
For more information, visit www.kincare.com.au or contact our Talent team at talent@kincare.com.au. Kindly note that we do not accept applications via email.

The ideal candidate for this role will possess:

• Solid accounts receivable experience, preferably within aged care or financial hardship contexts.
• Strong verbal and written communication skills
• Empathy and strong active listening skills
• A positive attitude, resilience, and eagerness to learn.
• The ability to work both independently and as part of a team.
• Experience in collections, complaints, or managing aged debt over 90 days.
• A passion for community work and a strong customer service focus.
• Strong organisational skills and the ability to meet deadlines
• Proficiency in using computer applications such as Word, Excel, PowerPoint, and database management