Accounts Receivable Officer

at  Tunstall APAC

ABOUT US

As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall’s assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.

What there is at Tunstall

• That feel-good feeling to help people who need it
• Great training and onboarding to the team
• Amazing and supportive leaders
• Hybrid remote working opportunities for fully trained staff, who have a strong work ethic, suitable computer equipment and good internet access at their homes.

Purpose of the role
We are looking for an experienced and motivated individual to join our established and knowledgeable Finance team.
This role is responsible for the debt collection of outstanding invoices to ensure funds are recovered in an appropriate manner, closing out relevant accounts and to providing administrative support to the Accounts Receivable team. This role works alongside a team of Accounts Payable, Accounts Receivable, Payroll and Accounting.

Responsibilities

• Process and allocate EFT’s to customer accounts
• Handling customer queries by email and phone
• Decommissioning of private and CIB customer accounts; ensuring payment and invoicing options are correctly established or terminated respectively for each client
• Processing of private and corporate remittances - allocating and posting to customer accounts

Experience and Requirements

• Experience with accounts receivable, ERP’s and data entry
• Demonstrated ability to accurately enter information to enable accurate generation of management accounts
• Proven experience in a customer service-driven organisation with outstanding communication skills and the ability to liaise with both internal and external clients maintaining confidentiality where appropriate
• Excellent attention to detail and the ability to manage own work objectives
• Demonstrated understanding of the principles of exceptional customer service, including the ability to empathise with people in need and be responsive to client needs

• Process and allocate EFT’s to customer accounts
• Handling customer queries by email and phone
• Decommissioning of private and CIB customer accounts; ensuring payment and invoicing options are correctly established or terminated respectively for each client
• Processing of private and corporate remittances - allocating and posting to customer account