Accounts Receivable Specialist

at  Diligent Corporation

ABOUT US

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.

POSITION OVERVIEW:

As a Accounts Receivable Specialist your daily responsibilities will be to communicate with our customers to ensure the collection of our contracted fees or resolve collection issues. This position will partner with the sales team as needed to resolve outstanding debts. This opportunity is ideal for a well-organized and detail-oriented individual who has strong communication, customer service, and problem solving skills, and is excited to be a part of a team to sustain improvement in this key component of the company.

REQUIRED EXPERIENCE/SKILLS

• Must have strong attention to detail.
• Strong work ethic and willingness to take ownership for wide-ranging responsibilities
• Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
• Ability to multi-task and work in a fast-paced and demanding global environment
• Working knowledge of Microsoft Office (Excel, Word, Outlook, etc)
• Excellent organization and prioritization skills
• Ability to perform under pressure and meet tight deadlines
• Strong communication skills, both verbal and written

• Manage and collect on outstanding receivables through communications with our customers
• Follow up on outstanding invoices with the appropriate documentation and information, to ensure payment is made as promised.
• Maintain accurate records documenting collection efforts, facts pertinent to the transaction, and payment status or reason for payment delay
• Work with Sales Department to help resolve discrepancies
• Provide management with updates regarding collection progress
• Identify at risk accounts, and monitor accordingly and assist with minimizing billing discrepancies
• Assist with special projects as assigned