Accounts Receivable – Team Leader

at  Acquire BPO

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Expected tasks:
Team Management Responsibilities:
1. Ensure that start of month PEAMs are served to all agents.
2. Coordinate with all departments within the company to meet campaign needs.
3. Ensure that end of month scorecards and PAFs are served to all agents.
4. Ensure MyPay schedules, logs and overtime filings are correct and accurate before forwarding for final approval.
5. Ensure leave filing are checked if compliant on attendance policies before forwarding for final approval
Operations Management Responsibilities:
1. Updating of Campaign/TL Tracker (Attendance, Stats, etc)
2. Roll out any process update from Client (team huddle)
3. Send Daily EOD Report if applicable.
4. Client Call outs review.
5. Attend to any client inquiry/request.
6. Agent’s Monthly Scorecard
7. Participation on ACQUIRE/Acquires EE activities
8. Weekly Catch up with Client
9. Issuance of Due Process Forms (DPFs) and Corrective Action Forms (CAFs) for Code of Conduct (COC) violations falling under Sanction A-C.
10. Issuance of DPF & CAF to Agents for Behavior & PIP/ Performance
11. Sending of monthly team incentive/Scores reports
12. Submit candidates for ACQUIRE BNB Recognition
13. Document Performance coaching logs per rep per month (1 per rep/week)
14. Analyze the agent’s performance through daily/weekly/monthly review of the data/reporting.
15. Campaign Engagement Activities
16. Completion of Task Map and adherence to all Operational forms
17. Submission of leave calendar on the start of the month
18. Ensure to uphold Data Security and other Company Compliance items and/or deliverables.
19. All Technical and system related issues are reported via ticket channels and service desk hotline (when applicable)
20. Phone time completion as agreed upon by the Senior Operations Manager
Join the A-Team and experience the A-Life!
About Us
Acquire BPO is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.
We’re an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We’re recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we’re looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
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Please refer the Job description for details