Acquisitions Manager

at  Tracker South Africa

POSITION SUMMARY

Industry: IT & Internet
Job category: Sales Management
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes

JOB DESCRIPTION

• Monitoring and Management of Acquisitions Inbound & Outbound teams to maximize campaign performance and sales performance ensuring that daily sales targets and key metrics are met or exceeded .
• Drive the achievement of sales targets by conducting regular team stand-ups, coaching, drive motivational activities for the team.
• Effectively build, maintain and manage relationships with internal and external stakeholders to drive mutually beneficial relationships
• Capitalising all communications channels i.e. phone, email, etc. to increase sales & conversion rates.
• Drive cross-selling, Upselling, Referral targets and recognise achievements
• Measure and motivate team success via Supervisor channel
• Source avenues to enhance customer contractability & lead cancellations on maximum dials.
• Drive the achievement of sales targets (Tracker core products and VAPs) by creating the necessary motivational incentives for the team.
• Post campaign analysis and reporting including lessons learnt to drive continuous improvement.
• Design and introduce a customer centric & sales philosophy
• Ensure the right staff complement to ensure performance and delivery against targets.
• Responsible for the management of staff performance in line with departmental objectives and company performance standards.
• Managing quality of data capturing and ISO quality requirements
• Develop and motivate staff to levels of maximum potential through training needs identified.
• Create and reinforce a high-performance culture.
• Administrative duties related to reporting and staff performance
• Live and uphold the Tracker values of Care, Accountability, Respect and Excellence

MINIMUM REQUIREMENTS

• Essential: Matric with a relevant tertiary qualification & NQ5 level 5 qualification in the fields of Sales and Marketing or Contact Centre management.
• Compulsory:RE5
• Desirable: FAIS; RE1
• Computer literate/Product knowledge/Systems
• Essential: At least 5 years’ experience in the management of a large Contact Centre Sales team
• Essential: 3 Years experience in campaign management in an Inbound and Outbound Sales Contact Centre

Please refer the Job description for details