ACT - Account Technical Lead (EUC)

at  NRI Australia

TRANSFORMATIVE DIGITAL SOLUTIONS TAKE MORE THAN IT EXPERTISE. THEY TAKE A PARTNER YOU CAN COUNT ON. WITH AN EYE FOR PRECISION AND THE VISION TO HELP YOU PROGRESS. WHO CAN MOVE QUICKLY TO FIND THE RIGHT WAYS FORWARD – SO THAT YOU’RE ALWAYS AHEAD OF TOMORROW.

Are you an experienced IT professional with a Federal Government security clearance and a strong background in leadership and account support? NRI Australia, a leading technology services provider, is seeking a dedicated and skilled Account Technical Lead specializing in End User Computing (EUC) to join our team in Canberra. This role requires exceptional leadership skills, technical expertise in Microsoft environments, and a focus on delivering excellent customer service. If you’re ready to take your career to the next level, we want to hear from you!

QUALIFICATIONS:

• Federal Government security clearance is mandatory.
• Proven experience in a leadership role within the IT field, particularly in EUC.
• Exceptional customer service and communication skills.
• Strong knowledge of Microsoft environments, especially in the context of EUC.
• Technical skills in desktop, laptop, and mobile EUC device support.
• Ability to work well in a team and independently.
• Flexibility to work after hours and participate in an on-call rotation.

• Account Leadership: Serve as the primary point of contact for our client, leading the technical aspects of the account and providing guidance and support.
• Customer Service: Deliver exceptional customer service, maintaining effective communication with clients to ensure their EUC needs are met efficiently.
• Technical Expertise: Possess a strong knowledge and experience with Microsoft environments, including Windows 10, SharePoint, and Outlook, with a focus on EUC solutions.
• Technical Knowledge: Exhibit technical expertise in desktops, laptops, and other EUC devices, including mobile phones and tablets. Troubleshoot and resolve technical issues effectively.
• ITIL Practices: Apply an excellent understanding of ITIL (Information Technology Infrastructure Library) practices and methodologies to enhance EUC service delivery.
• Availability: Be technically hands-on and available to work after hours when required to address critical EUC issues and emergencies.
• On-Call Duty: Be on call on a rotating roster, as it may be a requirement for this role, to provide EUC support outside regular business hours.
• Team Management: Prior experience in managing and leading technical teams, especially in an outsourced environment, is highly advantageous.