Activity and Wellbeing Coordinator (Customer Experience Lead)

at  Bracebridge Care Group

Job Title: Customer Experience Lead (Activities & Wellbeing Coordinator)
Responsible to: Home Manager with dotted line to Customer Focus Lead

GENERAL

Ensure personal mandatory training is up to date
To attend and contribute to Team and General meetings
Show skill and creativity in order to identify areas in which residents can demonstrate independence.
Contribute to the annual activities audit programme
Enthusiastically promote activities that enhance the lived experience in the home whilst also supporting the cultural values, individuality and religious diversity of the residents.
Work on a rota basis so that activities can be provided to our residents across the 7 day week and include occasional evening events.
Adhere to the local safeguarding policy and follow the Duty of Candour requirements
Be willing to undertake appropriate training, that may be an apprenticeship, to further enhance and develop skills within your role.
This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice

PURPOSE OF ROLE

To work with our wonderful team in creating days of fulfilment and enjoyment for people who live in our home. This role requires flexibility, working a rota pattern of contracted hours between Monday - Sunday.

• To develop and oversee a full engagement programme for each person and for the home.
• To ensure each person has an exceptional move in and settling in period – to include being present at 4 to 6 week reviews.
• Ensure the home is part of the local community and that people living in the home are given the opportunity to offer their skills, knowledge and experience to the local communities.
• Your role is to help the Home Manager ensure that every day is a beautiful experience for each person who lives in the home and their families/care partners.
• Part of your role is to ensure social media and Family Apps are updated daily – you will be able to teach team members how to update the care homes’ social media pages.