Ad Operations Account Manager (Fixed-Term Contract)

at  Mozilla

WHY MOZILLA?

Mozilla Corporation is the non-profit-backed technology company behind pioneering brands like Firefox, the privacy-minded web browser, and Pocket, the content discovery platform. More than 270 million people around the world use its products each month.
We’re looking for an organized and capable Account Manager with an Ad Operations background to help manage our ads business across Mozilla’s entire platform, while delivering excellent customer service to our brands and partners.
On the Mozilla Ad Operations team, you’ll work directly with our Sales, Editorial, and Product Teams to manage and improve our advertising operations. You will be responsible for setting up and managing ad campaigns across our platform, and owning those campaigns from start to finish. You’ll also be the primary point person for all client inquiries, making recommendations on all aspects of the ad campaign. This includes modifying copy, pacing, targeting parameters, and analyzing ongoing campaign performance to make each campaign perform at its best during the entire time it runs across Mozilla.
You will work closely with the Sales team to see campaigns from planning to launch and be solely responsible for activation and post campaign activities. Our clients rely on the judgment of our Account Managers, and this role is crucial to the success of long-term client relationships and Mozilla’s ultimate revenue goals.
Come work with us and make a big impact.

COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.
We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.
We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

• Manage post-sales ad delivery and program operations
• Manage ad trafficking and campaign optimization for direct sold media campaigns
• Develop campaign performance reports for media campaigns
• Check daily reports and provide troubleshooting support for issues relating to campaign spend, performance, and creatives - collaborating with third-party vendors when necessary
• Provide outstanding customer service through professional and attentive support to all internal and external client inquiries, including making recommendations on how to change ad copy, targeting, or pacing to set up the campaign to meet client-specific KPIs
• Internally, you will also provide recommendations to the product team on how to evolve the design of ads in Pocket and features to build in our ad-serving technology stack based on your synthesis of client feedback.
• Join or lead campaign kick-off and check-in calls to establish campaign details and success metrics, and to discuss ongoing performance and optimization
• Work with our tight-knit, collaborative team on RFPs by checking inventory and advising sellers on how to position Mozilla and create compelling campaign proposals
• Review and approve brands and assets that will run on Mozilla surfaces, working closely with the Editorial team to make sure we are adhering to our content guidelines