ADA Compliance Officer (WMS2/DLS) - Internal

at  State of Washington Health Care Authority

REQUIRED QUALIFICATIONS:

Qualifying candidates will satisfy one of the following requirement options:

Option 1:

• Bachelor’s degree in behavioral health, public health, public administration, law, business administration, social work, or a related field and
• Five (5) years of experience performing analysis and research, investigating, and resolving issues, and managing projects or business processes.

Option 2:

• Associate degree in behavioral health, public health, public administration, law, business administration, social work, or a related field and
• Seven (7) years of experience performing analysis and research, investigating, and resolving issues, and managing projects or business processes.

Option 3:

• Nine (9) years of experience performing regulatory analysis and research, investigating, and resolving issues, and managing projects or business processes.

Note: Experience for both required and desired qualifications can be gained through formal professional employment, volunteer experience, lived experience, or a combination.

PREFERRED QUALIFICATIONS:

• A law degree (J.D.) from an ABA accredited law school or a master’s degree above is highly preferred.
• Experience performing regulatory analysis for Washington state government.
• Advanced knowledge of laws applicable to the Americans with Disabilities Act is highly preferred.
• Lean Six Sigma Certification
• Handles customer service questions and complaints in a pleasant and professional manner.
• Meets commitments, works independently, accepts accountability, maintains confidentiality, and stays focused under pressure.
• Experience developing training and public presentations.
• Ability to lead, direct, provide guidance to a diverse workgroup, and build consensus in a high-pressure political environment.
• Strong organizational knowledge including how high-performing organizations succeed; principles of administration; effective problem solving techniques; project management; and performance management discipline.
• Demonstrated successful experience building and operationalizing programs including developing policies and procedures.
• Ability to work with cross-system partners to improve coordination of care for individuals with multiple needs.

NOTES:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Jake Nelko at 360-725-0945 or jake.nelko@hca.wa.gov.
The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
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SOME OF WHAT YOU WILL DO:

• Establish and manage a continuous ADA Title II and Section 1557 compliance, assessment, and evaluation program for HCA—working closely with internal ADA coordination staff and agency managers in all divisions.
• Develop processes using Lean concepts for intake, investigation, and resolution of discrimination complaints and client requests for program ADA accommodations.
• Develop and maintain good working relations with traditionally underserved or marginalized populations and those organizations which provide advocacy.
• Serve as a representative on agency workgroups and assist the Chief Legal Officer with special projects to support agency initiatives.
• Review and investigate complaints regarding discrimination and accessibility of HCA’s programs, services, and activities for individuals with disabilities.
• Develop agencywide processes to evaluate ADA and Section 1557 compliance of state and federal laws through reviews and assessments and report on the results to leadership.
• Maintain detailed correspondence and documentation of complaints, investigations, communications, issues, and findings.
• Educate agency managers and staff on the importance of compliance with ADA and Section 1557.
• Work with agency staff to implement requests for accommodation and alternate formats.
• Manage multiple projects and assignments concurrently with a considerable degree of self-directed initiative.
• Collaborate with the agency’s health equity team to ensure overall equity alignment across the agency.
• Prepare formal and informal reports, memorandums, and presentations.