Adjuster II (Property)

at  Saskatchewan Government Insurance

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Adjuster II (Property)
Location: These positions may be located at Saskatoon, Prince Albert, Meadow Lake, and North Battleford (subject to desk availability in those branches). These roles are eligible for hybrid work – this means you’ll have the flexibility of working from home and in the offices (indicated above), on a scheduled rotation once probation requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time.
Division: Property Claims
In scope
Closes May 10, 2024

KEY ACCOUNTABILITIES

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Claims Administration and Adjusting

• Interviews customers, taking initial reports of claims, and collecting all pertinent loss information and settles moderately complex and complex claims that must factor in a wide range of variables to establish an accurate value.
• Submits assignments to vendors to complete repairs and/or inspections.
• Conducts or directs site visits to determine the scope of the damage or loss, which, depending on the nature of the claim, may require the use of a ladder.
• Sets up claim files, determines cause of loss, establishes, and adjusts reserves, and completes all necessary claims reporting forms and documents.
• Uses an extensive amount of software and applications to complete claims reporting forms and submit required documentation.
• Determines coverage and/or validity of claims through policy wordings and/or other related acts and their regulations.
• Explains coverages, benefits, breaches of condition and/or exclusions to customers and/or their representatives, brokers, or other parties as required.
• Contacts and/or interviews other personnel, brokers, customers, witnesses, third parties, outside adjusters, contractors, retail or repair firms, police and fire departments, legal representatives, medical professionals, or other external persons as required.
• Obtains statements under oath, proofs of loss, medical reports, non-waiver agreements, final releases, salvage releases, and other documents related to the settlement and disposition of claims.
• Creates and adjusts estimates, using estimating software, alters estimates sent in by third-party vendors if needed and applies applicable coverages, e.g., limited replacement cost for roofing materials.
• Responds to questions and/or correspondence regarding the status and disposition of claim files.
• Determines actual cash value and/or replacement cost of customers’ articles. Maintains claims records and files in a current and orderly fashion in accordance with departmental, divisional, and/or corporate procedures and standards.
• Refers claims of a suspicious or contentious nature or of a large dollar magnitude to the proper level of authority for assistance.
• Assesses degree of negligence and/or the extent of quantum in claims of liability or bodily injury.
• Determines possibility of subrogation and takes appropriate action.
• Negotiates settlements with customers and/or representatives.
• Provides approval, prepares claim files for legal action, further investigation, and review by other personnel, and/or denial.
• Reconciles invoices against estimates of damage or loss and processes accounts and expenses for payment.
• Represents the interests of the corporation in Small Claims Court and/or other judicial, legal, institutional, or regulatory groups or bodies.
• Attends to road assignments and adjusts claims arising at some distance from established headquarters (in positions where required).
• Hires, oversees, ensures quality of work, and evaluates the performance of vendors and contractors.
• Participates in the review and development of new products, procedures, and programs.
• Evaluates, obtains insureds approval, and processes requests for payments from vendors.
• Engages appropriate expertise when needed to assess risk and coverage application as per company guidelines.
• Maintains ongoing customer contact during claim process, which can range from a couple of months to a couple of years.
• Identifies salvage opportunities, determines value with cooperation of salvage department, and may coordinate sale back to customer, or arrange picks up by third party or salvage for future sale.

Customer Experience and Relationship Management

• Maintains relationships and communication with broker partners and vendors to promote trust and confidence in claims processes and procedures.
• Explores and presents new information from industry sources, implementing new ideas to streamline and improve internal processes.
• Delivers an easy, convenient, seamless experience for customers, from the moment they report their claim to getting their settlement.
• Identifies opportunities to improve the claims experience for customers and seeks to find solutions while adhering to company guidelines.

High Performance Team & Culture

• Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.
• Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.
• Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.
• Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.

TECHNICAL KNOWLEDGE & SKILLS

• Knowledge of the insurance coverages and benefits provided by the policy wordings of various and related legislation applicable to national property claims.
• Knowledge of insurance theory and the principles, practices, methods, and techniques related to the adjustment and settlement of claims, and determination of negligence applicable to national property claims.
• Skill in determining values, depreciation, repair, or replacement costs (including the use of estimating systems and imaging appraisals) and/or the amount of compensation payable in claims of liability applicable to national property claims.
• Knowledge of the organization’s customer service initiatives and demonstrated skill in putting the customer at the center of business decisions.
• Understanding of residential, agricultural, and commercial building construction.
• Knowledge of agricultural equipment mechanics (harvesting, non-harvesting), operation and use.
• Knowledge of applicable policies for residential, agricultural, and commercial policies for the assigned region.
• Knowledge of applicable policies for agricultural equipment, agricultural implements, irrigation equipment, chemicals, seed, feed, fodder, produce, livestock, poultry, livestock semen and semen tanks, tack equipment, tools, and beekeeping.

EDUCATION & CERTIFICATIONS

• Two-year diploma from an accredited post-secondary education institution in a relevant field of study, such as Business, or defined equivalency.
• Possession of a valid driver’s license, in positions where required.

EXPERIENCE

• 3 - 5 years’ experience comprised of at least two years property adjusting and one year insurance related experience.
  Pay Range:$64,776.00 - $81,744.00
  Posting Close Date:
  May 10, 2024
  As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you’re a great candidate for this role

The Adjuster II (Property) is responsible for adjusting a wide range of complex claims. The Adjuster II (Property) collects, reviews, investigates, and analyzes claims related information and interprets applicable acts, regulations, and policy coverages to negotiate settlement of various types of claims. The Adjuster II (Property) conducts or directs site visits to determine the scope of the damage or loss. This position participates in a standby rotation during busy Claims seasons in assigned areas.