Adjuster

at  Saskatchewan Crop Insurance Corporation

QUALIFICATIONS:

• To be successful in this position you will need a grade 12 diploma, supplemented with, a minimum four years direct agriculture experience on a farm operation. OR a one-year post-secondary certificate specializing in agriculture with two years related experience in the agriculture industry.
• Working knowledge of Saskatchewan agriculture and modern farming practices/crops, with the ability to identify crop disease, insect damage and other causes of loss.
• Analytical skills with ability to assess claims objectively and exercise sound judgement to resolve issues that arise through policy/procedure application or interpretation.
• Communication skills, able to conduct presentations to varying audiences; generate documents including reports, research papers and document results for claims investigation.
• Customer focused with the ability to gather information, respond to inquiries and work with customers in a professional manner.
• Self-motivated, exhibiting initiative within both a team environment and independently.
• Knowledge of and experience with mathematical calculations.
• Knowledge and experience with computer programs, including but not limited Microsoft Word, Excel, Outlook.
• Must possess a valid driver’s license and a suitable vehicle to carry out responsibilities.
• This is a safety sensitive position, with requirements that include but are not limited to working in inclement weather conditions; exposure to scenarios with predators. Good physical condition required, with the ability to walk long distances for field measurements, claims investigation and measuring grain bins.
• Required to travel throughout the province and work weekends when necessary.

• Reporting to the Field Supervisor, this position is responsible for year round interpretation and application of policy and procedures to complete a variety of claim types; to act as the Customer Service Office’s (CSO) primary contact for producers to discuss farm operation needs with, paired with providing SCIC program information that can assist with selecting a farm risk management solution to best support the customer.
• Schedule and perform field inspections, predation claims, wildlife claims, and third party liability claims on farms; Identify losses and the causes associated to properly manage claim.
• Prepare fieldwork documentation and requirements in advance to ensure all required materials are ready for field inspections.
• Inspect customer property for claims information; may include performing fieldwork while dealing with dissatisfied customers or problem situations.
• Measure bins and acreages accurately, and record information.
• Gather data necessary to determine indemnities for programs administered by SCIC;
• Complete appropriate documentation for investigation phase of claims, including detailed special reports, various forms, field maps, bin maps and plant count calculations.
• Enter all documented data into the insurance system accurately, and/or submit electronic documents for corporate imaging.
• Calculate customer claims payments, and will approve claims within an allowable limit.
• Take the lead on completing highly sensitive and complex claims; propose recommendations for finalization of difficult claims to Field Supervisor and CSO Manager.
• Verify post harvest verification of paid customer claims, production declarations, and complete customer farm calls to complete contract administration tasks.
• Promote SCIC programs to customers through customer service calls, farm visits and other promotional opportunities.
• Provide training and support to all adjusting staff, ensuring they are updated on insurance policies and procedures.
• Represent SCIC at customer provincial appeals when necessary.
• Act as a contributing member of CSO and provide support where needed; this may include but not limited to checking phone messages after hours/on weekends when assigned; assist fellow colleagues with completion of tasks.
• Travel outside the boundaries of home office CSO when assigned with appropriate notice.
• Participate in program outreach functions to support the initiatives of the Customer Contact Strategy.
• Participate in committees and work groups as required.