Admin Asst (Temp )

at  Canon

Job Duties

• Raise credit facilities for those customers that do not registered warranty on-line.
• Update extended warranty information in CRM system.
• Conduct billing for extended warranty fees.
• Attend to transfer ownership request.
• Update changes in machine details.
• Generate service call report to ensure all non-contracted customers are being billed.
• Billing of all service charges.
• Attend to escalations from Contact Centre.
• Attend to all e-mail enquiries.
• Attend to telephone enquiries on service charge billings and Service and Maintenance Agreement.
• Update warranty information in CRM System.
• Track all eM machines billing
• Escalate all failed-to-bill eM machines to eService team
• Retrieve eM machines service counters for billing
• Perform average billing for failed-to-bill eM machines
• Uploading of invoices to customer portal

Requirements
“O” Levels with good proficiency in spoken and written English
Intermediate knowledge in Microsoft Excel Application
Meticulous in numbers
Experience in customer communication

• Raise credit facilities for those customers that do not registered warranty on-line.
• Update extended warranty information in CRM system.
• Conduct billing for extended warranty fees.
• Attend to transfer ownership request.
• Update changes in machine details.
• Generate service call report to ensure all non-contracted customers are being billed.
• Billing of all service charges.
• Attend to escalations from Contact Centre.
• Attend to all e-mail enquiries.
• Attend to telephone enquiries on service charge billings and Service and Maintenance Agreement.
• Update warranty information in CRM System.
• Track all eM machines billing
• Escalate all failed-to-bill eM machines to eService team
• Retrieve eM machines service counters for billing
• Perform average billing for failed-to-bill eM machines
• Uploading of invoices to customer porta