Admin Executive

at  RECRUITMENT CENTRAL PTE LTD

Job Description

• Ensure and validate the authenticity of complete studentship/membership-related data on Ecole at all times
• Customer Service Management -Face of the Academy office counter – Handling calls, inquiry emails and end-to-end customer service management
• Student management - Processing forms such as Breaks, withdrawals, DC, change of class, change of tutor, additional discipline, etc. with an aim to provide a pleasing experience to customers.
• Enquiry Management – Daily clearance of admin mailbox, documenting daily inquiries into Enquiry Management in Ecole.
• Daily reporting - Preparation and submission of end-of-the-day email and forms clearance report
• Grant Applications – Proactive tracking of suitable grants, writing successful grant applications, timely submission of grant applications, and liaising with government agencies regarding grant-related matters.
• Fundraising – With guidance from the management, work on the entire spectrum of the donor fundraising cycle - identification, qualification, cultivation, solicitation, and stewardship.
• Preparation of Reports - Preparation of monthly student/member headcount reports, inquiry management reports, and any other ad-hoc reports on need basis

• General announcements on student processes, Surveys and feedbackUndertake need-based initiatives and projects as directed by the senior management

Job Requirements

• Proactive mind set
• Analytical, consistent, decision-making and management skills
• Prior Experience in Customer Service Management
• Prior Experience in writing successful grant applications and liaising with government agencies towards to grant related matters
• Prior Experience in fundraising
• Ability to organise and complete all the activities within a limited time duration
• Excellent written and verbal communication
• Quick turnaround time on response to calls, mails, enquiries, processing forms, reports and system updates
• Ability to look at the past events and plan accordingly to ensure smooth operations

Please refer the Job description for details