Admin Officer, Membership Operations and Services

at  Singapore Business Federation

This contract position provides administrative support to the Membership Operations and Services team, responsible for day-to-day membership operations and relations such as the collection of membership subscription fees, processing of applications for membership exemption, updating of members’ records in membership database, and handling enquiries on membership matters.

JOB REQUIREMENTS:

• 2 to 3 years relevant working experience.
• Good customer-facing, interpersonal and communication skills (oral and written).
• Able to work independently as well as in a team setting.
• Good organisational skills, able to multi-task and prioritise work tasks.
• Able to work physically in office.
• Meticulous and detail-oriented.
• Good computer literacy with knowledge of MS office applications.

1. Handle member relations hotline and emails

• Attend to general telephone enquiries from SBF members.
• Attend to email enquiries from members and public on membership matters.

• Follow up on members’ enquiries and requests for assistance.

  1. Update members’ records in membership database

• Sort out return mailers (undelivered mails).

• Conduct online search for updated address and contacts.
• Check and verify company’s information and status with ACRA’s records.
• Contact companies to verify changes in organisation and individual records.
• Update changes in records in membership database system.
• Update changes in members’ information received from Annual Update exercise.

3 Perform other general administrative duties

• Perform general administrative duties on membership servicing.
• Perform filing and scanning of documents.
• Perform Undertake any other ad-hoc admin tasks as and when assigned.