Admin & Scheduling Coordinator

at  Cox Purtell Staffing Services

DATE PUBLISHED:

30-Apr-2024
Admin & Scheduling Coordinator
12 month temporary contract
WFH flexibility
$40-$45 per hour + super
Our client is a global software company and they are looking for additional members to join their TechSupport division.
This role is responsible for two primary areas; (1) The assignment of incidents or cases to the support organisation. (2) The workforce scheduling of support teams.

REQUIREMENTS:

More than 2 years of experience working within a customer service environment.
Excellent written and verbal communication skills.
Demonstrated knowledge of technical systems & environments
Ability to multi-task and good organisational skills
Works well under pressure
Please note you must be a Permanent Resident or Australian Citizen to be eligible for this role

Act as the initial reviewer of arriving incidents for the determination of correct assignment group and categorisation
Work with tools, other dispatchers, team leads, and managers to determine the best person to handle the incident.
Seek to evenly distribute the workload as well as allow for case assignments to meet Service Level Agreements.
Monitor incoming queues and transfer queues for new incidents and incidents that need to be reassigned.
Schedule technical resources on the Company Workforce Management portal.
Work with managers to build team schedules.