Admin Support - Band 3 Critical Care Follow up Clinic

at  Gloucestershire Hospitals NHS Foundation Trust

Effective communication skills across all disciplines of staff, patients and public Knowledge and understanding of confidentiality and data protection in accordance with trust policy and procedures Able to communicate effectively, and act appropriately and quickly in an emergency Experience in using a PC to develop skills for Electronic Patient Records Experience of Trakcare to ensure that tasks can be undertaken according to Trust policy and national standards Knowledge and understanding of the Trust, including a basic knowledge of roles in other areas Some knowledge of specialty terminology Demonstrate excellent customer care skills. Receive queries, both in person and on the telephone and manage appropriately Obtain notes, in routine situations, ensuring clinical staff have access to essential information in a timely fashion Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure Accurate input of patient details on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements Safeguarding of all patients Follow Trust Infection Prevention and Control Policies, within the scope of own role Adherence to the latest Trust Policy on Uniform and Dress Code Standard

Please refer the Job description for details