Admin Support Officer - District Nursing - Eastbourne/Hailsham/Seaford

at  East Sussex Healthcare NHS Trust

An exciting opportunity has arisen in the District Nurse Administration Team, and we’re looking for enthusiastic and motivated individuals to join our welcoming team as Administration Support Officers. The successful candidates will be based in Eastbourne St Mary’s House (cross site working at Hailsham and Seaford).
We are looking for candidates who possess a strong willingness to learn, relish challenges, and exhibit the ability to work independently as well as part of a collaborative team. Candidates who are committed to improving patient services, with excellent communication skills, in a dynamic and bustling environment.
You’ll work alongside colleagues, making sure the District nursing visits and appointments flow smoothly, while helping maintain an efficient and effective administration service.
You will be employed within the broader scope, which encompasses District Nursing, Bladder & Bowel, and the Frailty Service.
Please note that our service operates seven days a week (Including Bank Holidays), and weekend work on a rotating basis is part of the role. There may also be cross-site work, so being a car user is necessary.
The core service hours are from 08:00 to 18:00.
30 hours - 37.5 hours considered.

We’re in search of someone who can thrive in a busy office setting. The role involves a variety of tasks:

• Inputting patient referrals into our electronic patient record system (SystmOne)
• Answering phone calls
• Organising patient information packets
• Making outgoing calls to update patients on their District Nurse visits
• Managing the sickness phone for the service
• Onboarding for new starters (getting systems in place, uniform and equipment)

If you have the ambition, skills, and commitment, we’re here to offer you the encouragement and chances to help you reach your career aspirations. Every member of our team is highly valued and given the support they need, as each one plays a crucial part in our success.

YOU WILL NEED:

• A true passion to work in Community Care
• A positive, can-do attitude
• A flexible approach
• A willingness to learn
• Commitment to your own development
  Interview dates TBC
  We are proud to provide ‘Outstanding’ care and be a great place to work
  We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
  In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
  In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
  Please refer to the job description attached.
  If you have any questions about this position please do not hesitate to contact us

• Inputting patient referrals into our electronic patient record system (SystmOne)
• Answering phone calls
• Organising patient information packets
• Making outgoing calls to update patients on their District Nurse visits
• Managing the sickness phone for the service
• Onboarding for new starters (getting systems in place, uniform and equipment