Administration & Admissions Team Leader

at  University Hospital Southampton NHS Foundation Trust

The Child Health Care Group are looking for an experienced, enthusiastic and reliable individual to join the team in the role of admissions team leader on a fixed term until December 2024 to cover the current post holders internal secondment.
Our Child Health admissions office operates Monday-Friday covering core office hours of between 8am-5pm. They provide administrative support for a wide range of clinicians and specialities in terms of managing their waiting lists effectively. Patients are admitted from across the region and Channel Islands to our services.
Southampton Children’s Hospital is part of University Hospital Southampton NHS Foundation Trust (UHS) and is one of the largest teaching trusts in the country.
Southampton Children’s Hospital is a major centre for specialist paediatric services across the south of England providing acute specialist care to our local population as well as a wider geographical area that includes the Isle of Wight and Channel Islands.
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
You will manage a team of admission booking clerks and work closely with the consultants and patient pathway coordinators across the department. You will be responsible for the smooth running of the inpatient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs, whilst also ensuring optimum utilisation of our available operating theatre capacity. You will at times work alongside the Care Group Access Manager to provide support with reporting relating to national targets. You will also provide cross-cover for other Team Leaders within the Care Group to ensure a consistent and effective administration service is maintained at all times.
You should have experience of managing a team in a customer focussed environment and ideally have knowledge of medical terminology and patient pathways. We are looking for individuals with excellent communication skills who can build and maintain working relationships across the care group as well as having the ability to work well under pressure and prioritise a demanding workload. You will work well as part of a team and have a desire to provide a first class service for patients and clinical teams

Please refer the Job description for details