Administration and Enquiry Officer

at  The Law Society Of NSW

• Full time role with hybrid working model
• Join a friendly, collaborative team
• Located in the heart of Sydney’s CBD (Martin Place)
  The Law Society of NSW is Australia’s largest and most influential membership association for solicitors. We’re not all lawyers, but we work together to support the legal profession and ensure a just society for all.
  We are currently looking for an Administration and Enquiry Officer to support the operations of the Professional Standards Scheme on a full time permanent basis.

ABOUT THE ROLE

This is a high caliber customer service facing role answering telephone and email enquiries from internal and external stakeholders and undertaking high level administrative tasks, data entry and record management duties for the Law Society of New South Wales Professional Standards Scheme, the Director, Licensing & Registry and the Manager, Scheme Operations.

WHAT YOU’LL BE DOING

• Supporting the Manager, Scheme Operations, in the day-to-day administration and customer service outcomes (with more than 14,000 members).
• Assisting in generating and processing applications accurately on the Society’s database for renewal of, applications for, and exemption from, Scheme participation.
• Answering a high volume of telephone and email enquiries from staff, the profession and the public relating to the Scheme and providing accurate and timely responses.
• Liaising with the Finance Department in processing of applications and payment of membership fees.
• Accurately maintaining the Scheme’s correspondence and its database and generating reports when required.
• Generating and sending out applications for participation, or exemption from the Scheme to new law practices.
• Preparing quarterly payments.
• Assisting in the preparation and production of annual reports and reporting requirements.
• Supporting in the preparation of legal memoranda and annexures for consideration by the Scheme Administration Committee, and general office duties as required.