Administration Assistant / Audio Typist

at  Lancashire Teaching Hospitals NHS Foundation Trust

Are you ready for a new challenge and to work with experienced healthcare colleagues within welcoming teams? This may be your first employment within the NHS or you may already be working in a healthcare environment but feel ready for a change.
We are looking for an experienced Audio Typist who enjoys working in a busy environment to support ENT and Special Care Dentistry Teams based at Chorley and South Ribble District General Hospital.
You will join dedicated teams, all of whom do their very best to ensure an effective administrative service is provided to support Consultants and clinical staff. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
We are looking for someone who takes pride in their work, has excellent attention to detail, and has experience using Digital Dictation. If this is you, we are keen to hear from you. You will have access to varied development opportunities, learn new skills and be well supported during your training.
You will be responsible for providing daily audio typing and administrative support to ensure the smooth running of the administration services within Head and Neck Speciality Business Unit.
You will ensure that all Outpatient Clinic letters are processed using digital dictation and clinical IT systems, and distributed in line with Trust procedures. Previous audio typing experience is essential. Full IT systems training and medical terminology support will be provided.
You will demonstrate effective team working with colleagues to ensure all work is completed to an excellent standard. You will be typing and processing clinic letters in order of clinical priority and working to tight deadlines.
You will be a self-motivated individual with proven administration skills. You will be calm under pressure as this is a busy environment. You will be communicating with other healthcare professionals via email and telephone.
Microsoft Office 365 skills will be essential in managing your workload to ensure tasks are completed in a timely manner. You will also demonstrate excellent organisational skills, be flexible in your approach, exercise initiative, demonstrate a consistently high standard of professionalism and be aware of the need for confidentiality and integrity.
It is important that we get the right person who can provide effective cover across our teams, so we are looking for some who has the right behaviours, skills and willingness to learn.
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Please refer to the Job Description & Person Specification attached to this vacancy for more information.
Previous audio typing experience.
Digital dictation typing of Outpatient Clinic letters.
Use T-Pro Digital Dictation, ALMA, Harris Flex, Evolve clinical IT systems.
Excellent written and verbal communication skills.
Organised with an ability to work to tight timescales.
Demonstrate attention to detail.
Organise incoming and outgoing post, referring enquiries to appropriate persons as necessary.
Order stationery using Oracle Procurement.
Respond to external and internal telephone queries from staff and patients and referring on to appropriate persons

Please refer the Job description for details