Administration Assistant

at  Bradford Teaching Hospitals NHS Foundation Trust

The post holder will be responsible for a range of administration duties to support the screening programme and the symptomatic breast imaging service. You will be the first point of contact for service users telephoning in to arrange an appointment or requesting information.
We are seeking a highly motivated and committed administration assistant to join the Pennine Breast Screening Programme administration office. We are looking for someone who has good interpersonal skills and experience of dealing with a high volume of telephone calls from service users. Well organised and self-motivated can multi-task and is a team player.
The post is full time (37.5hours per week) 8.30am – 5pm Monday to Friday
Must have experience of working in a busy office environment and previous reception experience
Previous experience of dealing with the general public in person and on the telephone
Previous experience with computer software packages i.e., Word/Excel
Enhanced attention to detail
Pleasant telephone manner
Ability to prioritise
Educated to GCSE standard with a pass in English and Maths
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
We value people
We are one team
We care
We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
As part of the administration team, provide a central administration base to facilitate the organisation and collection of all necessary data within guidelines provided.
Deal with enquiries from service users over the telephone, wanting to change appointments or requesting information. Supply information to internal and external enquiries regarding the screening procedure or schedule, this may include GP practices and other screening offices.
Using the PC based NBSS system follow procedures and protocols to enter specific screening data conforming to all aspects of the ‘Right Results’ process and Quality Assurance as per national, regional and local guidelines as data may affect national statistics for the Unit.
Manage own daily workload to ensure completion of all tasks within an agreed time frame. Assist in the production of information for daily clinics, this may include filing of film packets or photocopying.
Undertake reception or any other appropriate duties that are required to ensure the smooth running of the screening service.
Carry out administration duties within Breast Services Symptomatic Department. This will include data entry (resource and reporting) using the Radiology Information System (CRIS);
producing letters for appointments. Dealing with user enquiries and appointment confirmation telephone calls

Please refer the Job description for details