Administration Assistant

at  Carpenters Group

Job Purpose
To work within the firms Technical/LVI department providing an Administrative support function to the Managers and fee earners with the Department. The LVI team deal with all aspects of litigated and non-litigated personal injury claims involving allegation of fraud and/or low velocity impact.

Key Responsibilities

• Setting up Accident Claims on the company system relating to Personal Injury claims as directed from the Team Manager
• Transferring cases to allocated fee earners within the LVI teams and/or across the business
• Generating standard system driven letters
• Keeping details of new claims referrals for MI purposes
• Chasing for medical information, GP in relation to case files and updating records with the appropriate action
• Reviewing clients GP notes and preparing a summary /chronology
• Composing letters to clients/customers
• Maintain pro-active communication with clients and external agencies relating to claims
• Maintaining adequate stock in all areas of office supplies including stationary and distributing when necessary
• Providing cover to other areas of the business when necessary
• Observing and maintaining firm confidentiality in relation to all communications and correspondence
• Any other ad-hoc duties as and when required by the business
• Taking responsibility for personal development and growth

Experience and Knowledge

• Good telephone manner
• Good literacy and numeracy skills
• Working knowledge of outlook, MS Word and Excel
• Strong organisational and administrative skills
• Strong communication skills both verbal and written
• Customer focussed
• Ability to cope under pressure
• Ability to work to deadlines
• An ability to work using own initiative within boundaries, as well as in a team, to achieve maximum results
• Good attention to detail and an ability to work effectively with people across a wide range of levels and responsibilities.
• Good organisation and time management skills
• Some previous legal experience would be preferable

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.
About us
We are one of the leading providers of insurance and legal services.
Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.
We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across offices in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow.
Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.
Our culture is what defines us as an organisation and has been built around our 5 core values.
We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.

Benefits

• Minimum 25 days’ holiday plus bank holidays
• Holiday buy and sell scheme
• Hybrid working model
• 2 x Volunteering days to support charitable initiatives
• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan – claim back dental / physio / optical appointments
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test (in relevant role)
• Active network of Wellbeing Champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy

• Setting up Accident Claims on the company system relating to Personal Injury claims as directed from the Team Manager
• Transferring cases to allocated fee earners within the LVI teams and/or across the business
• Generating standard system driven letters
• Keeping details of new claims referrals for MI purposes
• Chasing for medical information, GP in relation to case files and updating records with the appropriate action
• Reviewing clients GP notes and preparing a summary /chronology
• Composing letters to clients/customers
• Maintain pro-active communication with clients and external agencies relating to claims
• Maintaining adequate stock in all areas of office supplies including stationary and distributing when necessary
• Providing cover to other areas of the business when necessary
• Observing and maintaining firm confidentiality in relation to all communications and correspondence
• Any other ad-hoc duties as and when required by the business
• Taking responsibility for personal development and growt