Administration Assistant

at  EML Group

Administration Assistant
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

• Provide support to claims teams to “help people get their lives back”.
• Arrange and coordinate appointments, including travel and accommodation as needed for Workers.Contact providers and customers via phone for clarification and
• up of information in relation to reports, payment details, invoices, cheques, overpayments, recovery payments.
• Review duplicate claims, duplicate payments, unpresented cheques and create and update vendors.
• Identify, classify and re-index a high volume of inbound documentation.
• Maintain claim file notes by entering actions undertaken into the claims system, as directed.
• Prepare documentation and letters.
• Complete all allocated activities accurately and to the expected standard per procedure, within required timeframes.
• Identify, classify and re-index a high volume of inbound documentation.
• Prepare documentation and letters.