Administration Assistant - Gastroenterology

at  Lancashire Teaching Hospitals NHS Foundation Trust

Are you looking for a new challenge? This post is an admin support role in Gastroenterology, a busy and ever expanding service. If you enjoy a fast paced environment with a varied workload day to day then this position is for you!
The Gastroenterology service is a huge multi-disciplinary team within the Medical Directorate based at Royal Preston Hospital and Chorley Hospital. The team are an enthusiastic, knowledgeable and extremely friendly and supportive group of people, who recognise individuality and encourage progress and change.
You will be a member of a team of experienced, friendly secretaries providing administrative support to the Secretaries, Gastroenterologists, Specialist Nurses, Junior Medical Staff and any other staff.
You will support the efficient channelling of communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust.
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering an outstanding Patient Experience.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving service delivery and experience of families and colleagues. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Interrogating patient records and data to ensure accuracy and updating Trust systems to reflect any updated information.
Respond to external and internal telephone enquiries from staff, patients and others in an efficient, tactful and diplomatic manner and ensure that any messages/information is passed to the appropriate person quickly.
Communicate with a wide range of staff, patients and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request
Use databases and computer packages where appropriate to initiate and maintain records and generate statistics for analytical purposes. Ensure databases are updated and accurate.
Accurate filing of patient investigations and correspondence, ensuring all are made available on Evolve.
Collect and sort incoming mail to be actioned by Medical Secretary / Consultant or other healthcare professionals.
Provide secretarial and administrative support when other members of the team are absent

Please refer the Job description for details