Administration Assistant

at  Humber Teaching NHS Foundation Trust

This is an exciting opportunity to join the administration team at Whitby hospital. The successful application will be part of the administration team providing comprehensive reception/ administrative services for the hospital including the Urgent Treatment Centre which is open 7 days a week, 8.00 - 18.00 (including Bank Holidays).
This is a part-time vacancy, 28.5hrs per week, working 3 days a week on a two week rotation (Monday, Saturday and Sunday / Wednesday, Thursday and Friday) and will include Bank Holiday working as rostered.
You will be the first point of contact for patients attending Whitby hospital for various services throughout the hospital, including the Urgent Treatment Centre.
The successful applicant will require excellent customer services skills dealing with the general public both face to face and by telephone. Good team working skills will be a necessity working with colleagues on the busy hospital reception.
To provide receptionist duties for Whitby hospital including Whitby Urgent Treatment Centre (UTC) and other outpatient clinics provided by the Trust, dealing with enquiries from service users and outside agencies and directing service users to various departments. Good customer service skills and team working are essential to the role.
To work within clinical services managing incoming referrals, appointments and enquiries for the various services that make up Whitby Community Services.
To input known clinical and demographic data into a central computerised system.
To contribute to the delivery of a quality service and the maintenance of quality standards.
To undertake various administration duties including scanning, filing, data entry, photocopying, franking of post, etc.
To contribute to the planning and development of the service as a member of the team.
We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website
We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.
We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you’ll need to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
From city to countryside, market towns to moors you’ll find a place to call home including some of the most affordable places to live in the UK.
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To provide a comprehensive administrative / reception service to Whitby hospital, including the Urgent Treatment Centre (UTC) and other services within the hospital. The UTC reception is open 7 days per week 8.00- 18.00 including Bank Holidays.
Working as part of the admin reception team at Whitby hospital the post holder will be required to process patients for UTC into the Trust’s clinical computer system, arrive patients for outpatient clinics, deal with the general public and outside agencies via telephone and face to face

Please refer the Job description for details