Administration Assistant

at  Monash Health

Reference Number

65997
Employment Type

Full Time Ongoing
Entity

Monash Health
Department

Gastroenterology
Location

Monash Medical Centre Clayton
Position Summary

ABOUT US

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare for people at every life stage. With 25,000 employees, we provide care to south-eastern metropolitan Melbourne and rural Victoria from over 40 locations, via telehealth, within local communities and people’s homes. We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity, and diversity in the workplace and to Child Safe Standards. At Monash Health, we are relentless in our pursuit of excellence and work to our six guiding principles and our five iCare values.

ABOUT THE ROLE

Monash Health’s Gastroenterology department is looking for an administration assistant who will provide clerical and administrative support and billing functions to the FibroScan clinic whilst ensuring that DHHS and Monash Health policy, procedures and mandates are met. The role is responsible for responding to incoming calls and emails, processing referrals, scheduling appointments, managing waiting list referrals, attending clinic and data entry. The successful incumbent require excellent communication and customer service skills in addition to intermediate computer skills. In addition, you will be responsible for:

• provide high level of support to the FibroScan Clinic to ensure the smooth operation of the clinic
• Manage and coordinate all billings for FibroScan clinics in a timely manner
• Medical results management in SMR
• Communication of rosters and leave planners across departments working with Gastroenterology
• Being the conduit between FibroScan clinic, Gastroenterology and other Departments in following up queries.

Communication skills and teamwork are extremely important in this role as you will be working in a diverse team. You are a proactive and experienced healthcare administrator who enjoys working in a fast paced environment. Working in a hospital environment does not faze you and you are able to maintain and demonstrate integrity, compassion, accountability, respect, and excellence. You will demonstrate:

• General clerical and/or administrative skills
• Medical terminology knowledge
• Excellent computer skills and a willingness to learn new software packages
• Knowledge of iPM or similar patient management systems
• The ability to adapt in a changing environment to meet demands
• Friendly and helpful customer service and communication skills
• Proven organisational skills and can work autonomously
• Demonstrated ability to manage a range of administration responsibilities across a number of areas
• A quality focus whilst ensuring work is completed within the required timeframe