Administration Assistant

at  Spotlight

WHO WE ARE:

Spotlight has grown to become the largest fabric, craft, party and home decorating superstores. Starting as a single dress fabric stall at Queen Victoria Market, we have now grown to over 160 Spotlight Stores, 90 Anaconda Stores and 60 Harris Scarfe stores across Australasia and more in NZ, Singapore and Malaysia. Our culture is all about our people, get ready to start your career at Australia’s leading specialty retailer today.
If you have the kind of get up and go that helped us grow from a family-run market stall to one of the country’s most successful family-owned global retailers, you’ll feel right at home as a Spotlight Group Administrative Assistant for our Made2Measure team

Working within our Made to Measure Window Furnishing department, you will be supporting our instore consultants to follow through the lifecycle of the customer’s window furnishing journey.

Based in an office environment, you will be also completing the following:

• Handle Inbound Customer, Store & Consultant Inquiries
• Manage and resolve customer inquiries within their first contact
• Outbound calling to customers who are within the Made to Measure Window Furnishings life cycle
• Action email correspondence and admin activities as directed by Team Leader
• Ensure internal policies and procedures are adhered to