Administration Assistant

at  University College London Hospitals NHS Foundation Trust

An exciting opportunity has arisen for a motivated and focused individual to join the Restorative Dentistry administration team at the Eastman Dental Hospital.
You will undertake a key role in a busy and demanding service, ensuring we deliver on a range of targets including clinic and theatre utilisation, RTT compliance and waiting list management. A good working knowledge of Epic would be advantageous. You will work closely with your colleagues with a view to providing a streamlined pathway for our patients.
You need to be a good team player with excellent communication skills and a drive and energy to improve the patient experience.
If you are an excellent communicator, team player, able to multi-task, use your initiative, and have a patient led focus, then this position is for you.
Being a good team player is essential for this role.
You will carry out general office duties such as scanning.
You will also be responsible for answering telephone calls and queries and to cover the generic inbox.
You will also handle incoming and outgoing mail in a timely manner.
You will work closely with other administration colleagues and clinicians as well as patients, carers and the general public.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
At UCLH (University College London Hospitals NHS Foundation Trust) our success starts with you.
This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and tradition of innovation.
Based in the West End of London, we have a lively and vibrant working atmosphere, with quick and easy transport links to all our sites. Our size and resources enable us to offer a range of attractive benefits as well as unparalleled education and development opportunities for staff at all levels. This includes an extensive portfolio of academic and clinical courses and programmes ranging from ongoing personal development through to clinical excellence and leadership skills. UCLH prides itself on its investment in staff both in terms of career skills but also its commitment to staff health and wellbeing.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040

Please refer the Job description for details